Faq

Frequently asked Questions

  • 1.What is a WiFi box rental service?

    A WiFi box rental service provides customers with portable WiFi devices they can use to access the internet while on the go, whether it's for travel, events, or temporary locations.

  • 2. How does the rental process work?

    Renting a WiFi box is easy! Choose your rental period, provide your details, and receive the device. Once you're done, it will be collected personally from the customer from pre-agreed location (usually hotel/residence).

  • 3. Is the rental process secure?

    Yes, your personal information is kept confidential, and our devices are secured with password protection and encryption to ensure your online privacy.

  • 4. How do I make a reservation?

    You can make a reservation on our website or by contacting contact us via Facebook or Whatsapp . Provide your rental dates and location, and we'll guide you through the process.

  • 5. Can I extend my rental period?

    Yes, extensions are possible. Contact contact us via Facebook or Whatsapp before your rental period ends to arrange for an extension.

  • 6. What's included in the rental package?

    Our rental package includes the WiFi device, charging accessories, and activated sim loaded with data.

  • 7. Is there a data limit?

    Most of our rental plans come with a specific data allowance per Day or per Week. Check our plans to find one that suits your data needs.

  • 8. What happens if the device is lost or damaged?

    In case of loss or damage, please contact us immediately. Additional charges may apply based on the extent of the loss or damage.

    Wifi Device:              £70

    Usb Cable:               £10

    Charging Adapter:   £10

  • 9. How do I return the WiFi box?

    Returning the WiFi box is simple.

    Our team will meet you at the agreed address and get the wifi device back.

     

  • 10. What if I need technical support during my rental period?

    Contact Us 24/7  on Whatsapp to assist you with any technical issues or questions you might have during your rental period.

  • 11. Can I cancel my reservation?

    Yes, you can cancel your reservation, but cancellation policies may apply. Please refer to our terms and conditions for details.

  • Terms and Conditions for WiFi Box Rental Service

    1. Agreement

    By using our WiFi box rental service, you agree to comply with these terms and conditions. These terms constitute a legally binding agreement between you and Travel Wifi Co.

     

    2. Rental and Usage

    2.1. Users must be at least 18 years old to rent a WiFi box.

    2.2. The rented WiFi box is for personal/family use only and cannot be resold, shared with strangers , or used for any illegal activities.

    2.3. Users are responsible for the WiFi box during the rental period and must handle it with reasonable care.

    2.4 In our rental WiFi box service, a refundable deposit is taken on delivery of box and refunded on when box is safely picked up at the end of your rental.

    2.5 Users are responsible for any misuse or damage caused to the WiFi box due to improper handling.

     

    3. Rental Period

    3.1. The rental period begins on the date of delivery and ends on the specified return date.

    3.2. Users can extend the rental period by contacting our customer service and paying the applicable fees.

     

    4. Delivery and Return

    4.1. Users must provide accurate delivery information, including address and contact details.

    4.2. The WiFi box will be delivered and retrieved by our designated courier service.

    4.3. Users are responsible for packaging the WiFi box securely for return.

     

    5. Fees and Payments

    5.1. Rental fees are specified on our website and are payable at the time of delivery.

    5.2. Late return fees will apply if the WiFi box is not returned by the specified date.

    5.3. In our rental WiFi box service, a refundable deposit of £70 is collected to ensure the secure return of the device.

     

    6. Cancellation and Refunds

    6.1. Cancellations must be made at least 3 days before the start of the rental period for a full refund.

    6.2. Refunds are subject to a processing fee.

    6.3. No refunds will be provided for early returns.

     

    7. Contact Us

    7.1. Users can contact us for assistance with setup and troubleshooting.

     

     

    8. Liability and Indemnification

    8.1. Travel Wifi Co. is not liable for any loss of data or interruptions in service during the rental period.

    8.2. Users agree to indemnify and hold Travel Wifi Co. harmless from any claims arising from the use or misuse of the rented WiFi box.

  • Button Usage Instructions

    Button Usage Instructions: WiFi Box

    Button
    Function
     Power
    Press and hold for 3 seconds to power on or off the device.
    WPS
    Press and hold WPS button for 3 seconds for Wi-Fi setup.
    Reset
    Press and hold both "Power" and "WPS" buttons simultaneously for 10 seconds to reset to factory settings.

     

    Before using your device, carefully review these button functions and refer to the user manual.

     

     

Discover Our Best Plans

  • CONNECT UP TO 10 DEVICES.
  • PORTABLE POCKET WiFi BOX.
  • USB CABLE AND CHARGING ADAPTER IS INCLUDED.
  • PAYMENT IS CASH ON DELIVERY.
  • £70 REFUNDABLE DEPOSIT REQUIRED PER DEVICE.
  • AVAILABLE LOCATION: SiDE, KUMKOY, EVRENSEKI, COLAKLI GUNDOGDU
£40Up to 10 Days
Get Started
  • CONNECT UP TO 10 DEVICES.
  • PORTABLE POCKET WiFi BOX.
  • USB CABLE AND CHARGING ADAPTER IS INCLUDED.
  • PAYMENT IS CASH ON DELIVERY.
  • £70 REFUNDABLE DEPOSIT REQUIRED PER DEVICE.
  • AVAILABLE LOCATION: SiDE, KUMKOY, EVRENSEKI, COLAKLI GUNDOGDU
£65UP TO 14 DAYS
Get Started
Wifi

Travel Sim Card

  
  • Unlimited WhatsApp
  • Local Unlimited Sms
  • Local Calls 200 Minutes
  • Free Delivery For Side Hotels & Windmill Guests
  • £10 Extra Delivery Fee For Outside the Side area.
  • When Youre booking put random dates on return.
£4020 GB Data
Get Started
Wifi

Travel Sim Card

  
  • Validation with your passport.
  • 25 GB Data
  • There is no deposit required.
  • No prepayment!
  • Payment is Cash on Delivery.
  • Free Delivery For Side Hotels & Windmill Transfer Passengers
£3015 Days
Get Started